Customer Influenced Strategic Planning
Enhancing the Strategic Planning Process
Worldwide Chemical Manufacturer
Meet to determine real needs of client
Understand, prioritize, and TransFormSM SWOT from customer's viewpoint
Document Industry Analysis and Structure components and impacts
Develop ViewPoint based Goals and Measures
Develop Action plans, including timing and responsibilities
BalanceSM Goals, Measures and Actions
Discovered major business misalignments and aligned the business team
Instilled clear customer focus in management
"Best plan ever"
"This plan is actually useful"
Improved business focus and profitability
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