Problem
Use of ViewPoint in Product Development Process
Application
Meeting
Customer Needs with Cross-Functional Product Development Teams
Company
Division of Manufactured Products Company
Sample Steps
Meet to determine real needs of client
Teach correct understanding using ViewPoint perspectives
Develop appropriate ViewPoint structures and processes as system
Train cross-functional teams in ViewPoint skills and principles
Assist multiple teams in application of ViewPoint skills to product development process
Benefits
25% reduction in cost
Customer satisfaction at new high
Recognized leader and example for company in product development
One less build cycle with improved reliability
Improved manufacturability and shipability
20% reduction in development process time
"This is the first time I ever understood what I had to do before I had to do it.
It is also the first time I ever understood why I was doing something, and
by the way, agreed with it, before I complained about problems."