Last time we had a lot of problems. This time we will do better.
Last time we were late and over budget. This time we will do better.
The GripesI wish someone would just tell me what they want.
I wish we could just give the customer what they ask for.
Why cant they seem to get it right?
How come when I give the customer what they ask for, they dont like it?
What can you do?
Who can you turn to?
Whats wrong is in your service development process.
Industry today demands new levels of service efforts that you cant achieve with the processes of yesterday.
You are expected to use cross-functional design teams, to excite and delight your customers, with breakthrough services, all cheaper, faster, and better.
How can you consistently provide the greatest value to your customers reliably and ahead of the competition while maintaining profitability?
Why does it seem like everybody has their own point of view and sometimes we dont seem to even be talking about the same service?
You can improve your service development process!
A Designed Understanding is the Key
that Unlocks the Many Points of View
Proactive Prevention by Design (PPD) results in your cross-functional teams having a clear, aligned, and well-documented understanding of why they are doing what they are doing. This shared understanding helps you design your services effectively and create a customer focused value delivery culture.
ViewPoint & Understanding Enhancement (VUE) is the world leader in teaching cross-functional teams how to understand other points of view when things get complicated.
Take the step today.
Turn Your Service Development Process
into a Sustainable Competitive Advantage
with Proactive Prevention by Design and
Designed Understanding using ViewPoint
Call Dilworth Lyman today at 513-624-7100 and schedule your assessment.
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