Service Development Troubles?

The Promises

Last time we had a lot of  problems. This time we will do better.
Last time we were late and over budget. This time we will do better.

The Gripes

I wish someone would just tell me what they want.
I wish we could just give the customer what they ask for.

The Blame

Why can’t they seem to get it right?
Those guys don’t know what they are talking about.

The Innocence

How come when I give the customer what they ask for, they don’t like it?
We seem to make a lot of last minute changes.

Who can you turn to?

What’s wrong is in your service development process.

Industry today demands new levels of service efforts that you can’t achieve with the processes of yesterday.

You are expected to use cross-functional design teams, to excite and delight your customers, with breakthrough services, all cheaper, faster, and better.

How can you consistently provide the greatest value to your customers reliably and ahead of the competition while maintaining profitability?

Why does it seem like everybody has their own point of view and sometimes we don’t seem to even be talking about the same service?

Proactive Prevention by Design (PPD) results in your cross-functional teams having a clear, aligned, and well-documented understanding of why they are doing what they are doing. This shared understanding helps you design your services effectively and create a customer focused value delivery culture.

• It brings the customer deep into your entire organization in an
  understandable format.
• It moves your mind-set from information exchange to understanding
  creation while keeping a systems view of your efforts.
• It also produces a synergy in the cross-functional design team that leads
  to reduced cost, shorter time to market, and better quality.
• It helps you integrate problem prevention attitudes across your
  functional boundaries.

 ViewPoint & Understanding Enhancement (VUE) is the world leader in teaching cross-functional teams how to understand other points of view when things get complicated.

• You learn how to promote understanding when there is more than one
  point of view.
• You learn how to use ViewPoint to structure your Designed Understanding.
• We adapt the basic structures to your service development process or help
  you to redesign your current process.
• These structures can even begin with small changes to the current process
  and be continually enhanced toward a full system of Customer Focused
  Designed Understanding.

Call Dilworth Lyman today at 513-624-7100 and schedule your assessment.

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